Happy Owls Tuition Ltd Privacy Policy – April 2023
Our Contact Details
Name: Laura Dobson
Address: Hersden, Kent CT3 4HD
Phone Number: 07709136986
E-mail: hello@happy-owls.co.uk
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Online bookings for our tuition services.
Initial Google form prior to booking tuition.
Online payments made through our booking system.
Stripe – our online payment processing provider.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@happy-owls.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
How we store your personal information
Your information is securely stored on our website, Google form, email mailboxes and through our online payment provider.
We will ensure your information is securely kept electronically for the purposes of your services and the duration of your services needed. Your information may be kept for three months subsequent to the ending of your services should it be that you wish to return. It will then be removed from the online database and disposed of. Should there be any hard copies of your personal data this will also be safely destroyed and removed to ensure we hold no data for you and that it is securely disposed of.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@happy-owls.co.uk. This will be your first port of call whereby we hope we can successfully resolve any complaint. However, if you are not happy with the response you receive then you may also complain to the ICO. Please see below for their contact information.
You can also complain to the ICO if you are unhappy with how we have used your data at any point.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk